Returns & Replacement Policy
Please review the terms below before placing an order. These policies exist to protect the integrity and chain-of-custody of every batch we ship.
All Sales Are Final
Due to quality assurance and contamination-control protocols, all sales are strictly final. Once a vial or kit leaves our facility, we cannot accept it back into inventory, so we're unable to offer refunds or exchanges for change-of-mind purchases.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, you must report it within 48 hours of carrier-confirmed delivery. Email trustlabsjzj@gmail.com with clear photo or video proof showing the unopened seal and the original shipping label. Claims submitted after this window, or without sufficient proof, cannot be honored. Approved claims are resolved with a replacement.
Delivered & Lost Shipments
Orders marked "Delivered" by the carrier are considered fulfilled and are non-refundable. If tracking shows no movement and your shipment remains in transit for more than 14 days, it's considered lost and is eligible for reshipment — contact us at the address above with your order number.
For research and laboratory use only — not for human consumption. This policy applies to all orders placed through Trust Labs and is subject to change without notice.
